We offer a 30-day return policy. Contact support@luxewellnessroom.com to start a return. Items must be unused and in original packaging.

Warranty coverage varies by manufacturer. Full warranty details are listed on each product page. We work directly with manufacturers to assist with warranty claims when needed.

Please inspect your product upon delivery. If any damage is noted, contact us within 48 hours with photos so we can arrange replacement or service.

Delivery times vary by product and destination. Most orders ship within 3–7 business days, with delivery typically completed within 7–14 business days.

Orders are typically processed within 1–2 business days. You will receive a confirmation email once your order is shipped.

You can contact us at support@luxewellnessroom.com or call us at (661) 213-9124. We’re happy to help.

Yes. Most of our bathtubs and massage chairs qualify for White Glove delivery. This service includes delivery to your room of choice and packaging removal. Installation requirements vary by product and location.