Terms of service
TERMS OF SERVICE
Effective Date: January 2026
Luxe Wellness Room ("we," "us," or "our") is operated by Vital House LLC. These Terms of Service ("Terms") govern your access to and use of our website located at www.luxewellnessroom.com (the "Website") and any related services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.
1. Introduction
Welcome to Luxe Wellness Room, an online retailer of premium wellness products including massage chairs, bathtubs, recovery equipment, and home wellness solutions.
2. Eligibility
By using our Services, you represent that you are at least eighteen (18) years old and have the legal capacity to enter into these Terms. If using the Services on behalf of a business, you confirm that you have authority to bind that entity.
3. Accounts and Registration
You may be required to create an account to access certain features. You agree to provide accurate and complete information and to maintain the security of your login credentials. You are responsible for all activities under your account.
4. Orders and Payment
All products are subject to availability. We reserve the right to limit quantities or cancel orders at our discretion. Prices may change without notice. Payments are processed securely through Shopify Payments or approved providers. We may cancel orders due to pricing errors, availability issues, or suspected fraud.
5. Shipping and Delivery
Shipping methods and delivery timelines are governed by our Shipping Policy. Delivery times are estimates and not guaranteed. Risk of loss transfers upon delivery to the carrier, unless otherwise required by law.
6. Returns and Refunds
Returns, exchanges, and refunds are governed by our Return and Refund Policy. Eligibility, restocking fees, and shipping costs may vary by product and supplier.
7. Intellectual Property
All content on this Website, including text, images, logos, and design, is owned by or licensed to Luxe Wellness Room and protected by applicable laws. You may not reproduce or use any content without written permission.
8. User Content
By submitting content to our Website, you grant us a non-exclusive, royalty-free license to use, display, and distribute such content. You agree not to submit unlawful or harmful material.
9. Prohibited Activities
You agree not to misuse the Website, attempt unauthorized access, or interfere with the operation of the Services.
10. Disclaimers
All products and services are provided “as is” and “as available.” We do not guarantee uninterrupted service or that the Website will be error-free.
11. Limitation of Liability
To the fullest extent permitted by law, Luxe Wellness Room is not liable for indirect or consequential damages arising from use of the Website or Services.
12. Indemnification
You agree to indemnify and hold harmless Luxe Wellness Room and its affiliates from any claims arising from your use of the Services or violation of these Terms.
13. Termination
We may suspend or terminate access to the Services at any time if you violate these Terms.
14. Governing Law
These Terms are governed by the laws of the State of California.
15. Dispute Resolution
You agree to contact us first at support@luxewellnessroom.com to attempt resolution. If unresolved, disputes may be handled through binding arbitration in the United States, except where prohibited by law.
16. Changes to Terms
We may update these Terms at any time. Continued use of the Website constitutes acceptance of any changes.
17. Miscellaneous
If any provision is deemed invalid, the remaining provisions remain enforceable. These Terms represent the entire agreement between you and Luxe Wellness Room.
18. Contact Information
For questions, please contact:
Email: support@luxewellnessroom.com
Phone: (661) 213-9124
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (PST)
Luxe Wellness Room is an online store only and does not operate a public retail showroom