Refund policy

REFUND & RETURN POLICY

At Luxe Wellness Room, we are committed to providing a transparent and fair return experience.

Return Eligibility
Most products may be returned within 30 days of delivery, unless otherwise specified on the product page.

Return Conditions
To be eligible for a return:
- Items must be unused, uninstalled, and in original packaging
- All original parts and accessories must be included
- Return authorization must be obtained prior to returning any item

Return Shipping & Fees
- Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival
- Approved returns may be subject to a restocking fee of up to 20%
- Any applicable fees will be clearly communicated prior to return approval

Non-Returnable Items
- Used or installed products
- Items without original packaging
- Final sale or clearance items

Order Cancellations
- Orders canceled before shipment may be subject to a processing fee
- Orders canceled after shipment will incur actual shipping and freight charges

Damaged or Defective Items
If your item arrives damaged or defective:
- Please contact us within 48 hours of delivery
- We will assist with replacement or manufacturer warranty claims at no cost to you

Shipping & Delivery
- Products may ship via freight or White Glove delivery, depending on the item
- Estimated delivery time: 7–21 business days
- Delivery times may vary slightly based on location and carrier scheduling

Contact Information
For return requests or questions, please contact us:

support@luxewellnessroom.com
(661) 213-9124
Monday–Friday, 10 AM – 5 PM (PST)

Luxe Wellness Room is an online store only and does not operate a public retail showroom